Cartrefi Conwy

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Welsh Housing Quality

Frequently asked questions

Frequently Asked Questions

Find below a number of questions that we regularly get asked and links to pages containing the answers.

Q. How do I contact Cartrefi Conwy?
A. Contact details for all our offices can be found under the Contact us section of our website.

Q. How do I apply for a house with Cartrefi Conwy?
A. You need to complete an 'Application form for Housing', which you can get hold of from any of our offices. Contact us for details.

Q. What are my responsibilities as a tenant of Cartrefi Conwy?
A. As a tenant of Cartrefi Conwy, Your Responsibilities are set out in your “Tenancy conditions.”

Q. Can I pay my rent by phone?
A. Yes, you can pay your rent by phone, and we have a number of other ways to make Paying your Rent a simpler task. View our paying your rent page....

Q. I need a repair done to my Cartrefi Conwy home, who do I ring?
A. Reporting repairs is easy with Cartrefi Conwy, simply dial the Repairs Call Centre on freephone 0800 012 1431

Q. I'm elderly and need some peace of mind that there is a way I can contact someone in an emergency?
A. Careline can provide this sort of service and many more which will help you live independently in your home.

Careline site- www.conwy.gov.uk/careline