|Welcome to Cartrefi Conwy|
Welcome to Cartrefi Conwy
Cartrefi Conwy is a 'Registered Social Landlord' with over 3700 properties throughout the county of Conwy in North Wales. Having achieved the Welsh Housing Quality Standard (WHQS), we are one of North Wales' foremost providers of affordable, high quality homes.
We always welcome suggestions to help us improve our services and we are taking action to improve areas where our customers have told us our service could be better.
If you have any comments that you would like to share with us, please get in touch.
Our customer service telephone number is:
0300 124 0040**All inbound and outbound calls with the contact centre will be recorded for training and monitoring purposes.
Keep up to date with the latest news, events and activities in your community on our EVENTS page
Adverse winter weather advice
A cold snap including snow and sleet is forecast from Thursday 12th January lasting through the weekend. With a few precautions we can all remain safe and warm during colder weather. Cartrefi Conwy has a a 'stay put' policy, meaning we advise all Tenants, but particularly our elderly or vulnerable Tenants, to stay indoors during adverse weather, such as snow or ice.
Being prepared and following a few simple steps should help you to cope with bad weather:
Keep an eye on the weather forecasts;
Keep stocked up with tins of food and non-perishable items;
Keep your property as warm as possible and keep your heating on to minimise the risk of frozen/burst pipes. If you have any concerns about the cost of keeping warm please to our Financial Inclusion Advisors who will be able to give you more detailed advice about affordable energy.
Where possible stay at home. Conwy County Borough Council may not have the resources to grit pavements and Cartrefi Conwy won’t be gritting internal paths on estates.
There is more information available from the Welsh Government and Public Health Wales on keeping warm and well online at:
Phone: 0300 0604400
Iechyd Cyhoeddus Cymru
Public Health Wales
Hopefully with a few precautions we can all remain safe and warm this winter.
If you have any further enquiries or concerns please contact Customer Service on 0300 124 0040
Tenant Views on Participation
The Welsh Government is seeking tenants' views on what aspects of tenant involvement are most useful and effective, and on what tenants' need in order to become involved.
This short survey has been prepared and should only take 5 minutes of your time to complete. All answers will remain anonymous. The information gathered from the survey will feed into discussions on future forms of support the Welsh Government should provide for tenant involvement.
TENANT SATISFACTION SURVEY
Welsh Government, Community Housing Cymru, together with Cartrefi Conwy are working with Strategic Marketing, an independent research company, to carry out a satisfaction survey with a selection of tenants and residents in the social housing sector, and we hope that, if you are randomly selected, you will have a few minutes to spare and help us with our survey.
We are always looking to improve the services we provide and will act on the information and feedback that we receive from the Survey and implement any necessary improvements during 2014/2015.
If you have any questions in relation to the Survey, please contact us on 0300 124 0040 or email
Robbing Peter to pay Paul?
For free independent advice, call 0300 303 1073 or text 'change' to 80018
We welcome new families to Cartrefi Conwy
our tenants page has lots of information......
Repairs and Maintenance? no problem
We really do want to help.....
Cartrefi homes are affordable and high quality
Find out how to apply.....
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