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Your Responsibilities

Paying Your Rent

Debt Advice

Reporting Repairs

Repairs & Maintenance

Tenant Involvement

-- Environmental Fund

Community Chest

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Anti-Social Behaviour

Improvement Works

Repairs and Maintenance

Repairs and Maintenance

The building maintenance team maintain the condition of your home. This includes day-to-day repairs, cyclical and planned maintenance.
All our workmen and contractors must follow a code of conduct when carrying out work in your homes.

They must:

• be tidily dressed and wear any specific uniform;
• introduce themselves to you and show proof of identity;
• explain the nature and purpose of the job;
• be polite;
• respond to your complaints;
• behave in a proper and professional way at all times;
• not smoke, be under the influence of alcohol, use bad language, play radios or cassette players or use your facilities without asking;
• reduce disruption and mess to your home;
• take care of your property and belongings, and protect these from dust, paint and so on (where appropriate they should use dust sheets and plastic over their shoes);
• keep your home secure at all times;
• keep safe all materials and equipment used on site to avoid danger to you your visitors;
• reconnect and test services such as water, gas and electricity at the end of each working day;
• compensate you for the gas and electricity used (and water if on a metered supply);
• clear rubbish from inside the property at the end of each working day;
• remove any rubbish from the garden and other areas outside the property;
• follow health and safety laws and relevant codes of practice; and
• follow equal opportunities good practice.

If a workman does not follow this code when at your property, please contact a customer services advisor on 0800 012 1431. They will pass the matter on to the appropriate supervisor.