Cartrefi Conwy takes unacceptable behaviour on our estates very seriously and we have a dedicated Anti Social Behaviour Unit which works in close partnership with a range of other agencies including North Wales Police.
Cartrefi Conwy have achieved the Welsh Government Standard for Tackling Anti-Social Behaviour.
The Anti Social Behaviour Unit provides support and advice to all neighbourhood coordinators and ensures we use the most up to date and effective methods to deal with all types of anti-social behaviour.
Please click on the Anti-Social Behaviour and Neighbourhood Nuisance Handbook at the bottom of the page for advice and guidance on what to do if you're experiencing anti-social behaviour.
If you are experiencing domestic abuse, please click on the link below for further information about the help and support available to you.
What is Anti Social Behaviour?
Anti-social behaviour (ASB) is any behaviour that causes or is likely to cause harassment, alarm or distress to other people living in the neighbourhood. At Cartrefi Conwy we take all reports of anti-social behaviour seriously.
Anti-social behaviour can take many forms which can include the following:
- Criminal behaviour;
- Loud music and noise nuisance;
- Abusive, threatening, intimidating or violent behaviour;
- Dumping rubbish / fly tipping;
- Racial and other forms or harassment (hate crime);
- Pets – noise and dog fouling;
- Drug / alcohol abuse causing anti-social behaviour;
- Domestic abuse
What can you do if you have a problem with a neighbour?
You could try to solve the situation yourself where you can, before involving external agencies.
Your neighbour may not know that they are causing you problems and involving a third party may make a problem worse. Your neighbour may feel you have not given them the chance to put things right before making it official.
It is often difficult speaking to people to discuss a dispute. Below are some hints you may find useful:
- Do - think first what you want to say and explain the problem clearly;
- Do - speak quietly and calmly, as this will help keep the other person calm;
- Do - listen to their side and do not interrupt;
- Do - walk away if the person behaves in a threatening or aggressive manner.
How to report anti-social behaviour
You can report an incident of anti-social behaviour to your neighbourhood coordinator by using any of the following methods:
In person or in writing:
- Anti-Social Behaviour Unit, Morfa Gele, North Wales Business Park, Cae Eithin LL22 8LJ
- 0300 124 0040
By email: firstname.lastname@example.org
If you experience any serious anti-social behaviour during times when our office is closed please contact the police on 999 if it is an emergency or 101 for non-emergencies.
If you would like to help put a stop to Anti-social Behaviour in your neighbourhood, join your local Neighbourhood Watch scheme.
Click on the image below for more information.
‘Living in Harmony – what to do about neighbourhood disputes’ is a helpful guidance with tips on what you can do yourself if you have a problem with a neighbour. The guidance is available on the Welsh Government website. Click here to open the document
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