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Antisocial behaviour

Anti-social Behaviour

Cartrefi Conwy takes unacceptable behaviour on our estates very seriously, so in partnership with Conwy County Borough Council and the North Wales Police, we have formed an Anti-Social Behaviour Unit.

Anti-social behaviour comes in many forms, but generally it is behaviour that is selfish and unacceptable and has a negative effect on the quality of life in a community.

Briefly, the type of behaviour which might be considered to be anti-social includes:

• Loud noise from televisions, radios, music centres, and so on;
• Late-night parties;
• Abandoned vehicles;
• Nuisance caused by domestic animals;
• Nuisance caused by children or guests; and
• Neglecting a garden or cleaning responsibilities.

More serious forms of Anti-social behaviour includes:

• Serious incidents that break tenancy conditions;
• Harassment;
• Violence;
• Verbal abuse;
• Behaviour related to drug and / or alcohol abuse;

If you feel that you are suffering from anti-social behaviour, you should initially contact your Estate Officer at your area office (Llandudno 01492 805631 or Colwyn Bay 01492 805600). Working together with the Anti-social Behaviour Unit, your estate officer will investigate the incident and keep you informed of their progress.

If the incident is outside of normal office hours (including weekends and Bank Holidays), you can report it through the anti-social behaviour hotline phone number: 01492 517700.

Although this phone number is staffed 24 hours a day, there may be times when the line is busy, in which case there will be an answerphone.
If you do not get to speak to an operator, please leave a message about the incident.

The hotline is not an alternative to reporting actual acts of crime to the North Wales Police. To contact the North Wales Police you can use the non-emergency number, 0845 6071002. 

If you are a witness to a crime, you should dial 999 immediately. Please make a note of the 'incident number' the police give you as we may ask you for this later.